Today, we're thrilled to announce a significant milestone for our organization. Duplo recently received the ISO 22301: 2019 and ISO/IEC 20000-1 :2018 certifications.

Here at Duplo, we prioritize excellence and innovation in all our endeavours. We understand that embedding robust systems within our organization not only ensures smooth operations but also enhances our ability to serve our customers effectively, especially in these challenging times. This is why we've pursued and attained these crucial certifications.

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Why these certifications matter

ISO 22301, known for its emphasis on Business Continuity Management Systems (BCMS), will be instrumental in automating key functions within our organization. By streamlining business continuity processes, we empower our staff to focus on cultivating a culture of resilience. This will lead to a deeper understanding of business continuity principles and a more effective response to disruptions.

Similarly, the ISO 20000 standard will be a cornerstone in our journey towards delivering exceptional services. This certification will allow us to benchmark our service delivery, measure service levels, and continually assess our performance. By adopting this comprehensive approach to IT service management, we are optimizing processes ranging from configuration management to incident and problem resolution.

As we acknowledge this milestone, we extend our gratitude to our dedicated team whose hard work and expertise have made this achievement possible. We also express our appreciation to our valued clients and partners for their continued trust and support.

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